After its initial success with its Daily Fantasy Sports (DFS) platform, FanDuel has become one of the biggest names in the US regarding legal sports betting. With more than 2.5 million active customers and an online sportsbook market share of over 51%, FanDuel is the biggest online gambling platform in the US and takes the first spot in 15 out of the 18 states where it operates.
FanDuel offers Las Vegas style odds on the biggest sport events globally such as the Super Bowl and the World Cup. The excellent sportsbook app allows you to bet on regular season NFL games on the go in addition to multiple other sports. There is also the FanDuel online casino where you can enjoy your favorite casino games such as slots and blackjack.
So, you finally decided to create a FanDuel account and participate in the exciting DFS contests or start betting with real money, only to discover that your FanDuel account has been suspended. You immediately start wondering what you did wrong and how you can restore your FanDuel account.
Thankfully, if your FanDuel account has been suspended, you have been locked out, or it has closed down, there’s a solution to your problem. You can take simple steps to troubleshoot your FanDuel sports betting account, and we’ll elaborate on the matter in this troubleshooting guide. Also, we’ll discuss all the possible reasons why your account may have been suspended and offer a solution.
Why has my FanDuel account been suspended?
Although account suspensions are not that common, and the reason you can’t reach your FanDuel sportsbook account is usually due to site maintenance, there are some instances where the operator might have suspended your account.
If you try to log in to your FanDuel account and get a message that your account has been suspended, it means that your primary account has been locked for some reason. Besides the message on login, you’ll also receive an email from FanDuel notifying you that your account has been suspended. A quick tip: if you don’t see the email in your Inbox, try searching for it in the Spam section.
Moreover, don’t expect to get an apparent reason why you got a suspended account. Unfortunately, most operators, FanDuel included, don’t provide a thorough explanation for the account suspension. You’ll have to dig yourself to find out how you have broken the terms and conditions that lead to the FanDuel account suspension.
So, let’s check out some of the reasons why your account may have been suspended and understand why it happened.
Suspicious Logins
One of the most common reasons you might get your FanDuel account suspended is if you (or someone else) try to sign in to your account from a different IP address multiple times.
The operator might suspend or lock your account as a precaution to protect you from being hacked. It’s common practice with many operators, including FanDuel, to temporarily or permanently restrict your account if the operator believes that someone is trying to hack your account and take your money or ruin your bankroll.
You can even raise suspicions at FanDuel if you try to log into your DFS account using multiple devices at the same time from different IP addresses. To avoid having your account suspended due to suspicious logins, make sure to log out every time you finish a session so the system doesn’t record multiple login attempts the next time you attempt to log in from the FanDuel site or the operator app.
Multiple Accounts
Another common reason that may lead to a suspended FanDuel account is multiple account creation. Namely, the terms and conditions of FanDuel clearly state that users may only have one account per person, and duplicate account creation is not allowed. If the operator finds out that you’re attempting to create multiple accounts, it will suspend all the accounts associated with that person. This is why the verification process is so important and why you need to verify your identity before you’re able to place real money bets at FanDuel.
Some users have tried to register more than one account in an attempt to claim the refer-a-friend bonus or any other ongoing bonuses and promotions that FanDuel Sportsbook offers – which goes directly against the operator’s rules.
Using a VPN is no way to get around this because the operator requires the last 4 digits of your SSN and a photo of a valid government-issued document such as an ID, passport, or driver’s license to prove your identity. With that said, don’t attempt to create a second account at FanDuel, because it’s likely that you’ll get caught and have all of your accounts suspended.
You failed to verify your account
All operators that offer legal sports betting services in the USA require their users to verify their identity by providing the last 4 digits of their Social Security Number and a government-issued document such as a passport, ID, or driver’s license. These regulations are put in place to make sure that all users are of legal age, comply with state laws across the country, and to prevent multiple account creation.
If you fail to verify your account, you won’t be able to deposit or withdraw money from your account, and FanDuel reserves the right to suspend your account. If you have trouble with the verification process, you can contact customer support through live chat by clicking on the ‘FanDuel Coach’ button or send them an email.
You used VPN to register from an excluded state or country
At the moment, FanDuel operates legally and accept bets on sports events in the following states:
- Arizona
- Colorado
- Connecticut
- Illinois
- Indiana
- Iowa
- Kansas
- Louisiana
- Michigan
- Mohegan Reservation (Connecticut)
- New Jersey
- New York
- Ohio
- Pennsylvania
- Tennessee
- Virginia
- West Virginia
- Wyoming
Each state has different laws and regulations regarding online gambling, so to register an account in a particular state, you must be physically located within the state’s borders. That means you’ll have to turn on the GEO-location on your device when using the sportsbook, and you’re not allowed to use VPN. If the operator notices that you’re using VPN to use its services, it might suspend your account. Similar practices can also bring your FanDuel Casino account down.
Inconsistent activity
Many users have reported that they’ve received a message reading that their FanDuel DFS and betting accounts have been suspended for inconsistent activity. This happens when the operator notices that there has been some suspicious behavior regarding your account, such as winning big multiple times in a row on unpopular leagues and events, betting more than you usually do, or engaging in improper conduct.
The inconsistent activity message means that FanDuel is investigating your account, and you’ll be notified about the outcome. Meanwhile, your account has been closed indefinitely, and all you can do is wait or contact the customer support team and ask for an update.
You provided the wrong username and password
As simple as it sounds, if you have difficulty accessing your account, you should try double-checking your username and password. We all have dozens of passwords, and remembering them can be frustrating, but keep in mind that if you try to log in multiple times with inaccurate information, the operator might flag it as suspicious activity and restrict or suspend your account.
Whether you want to play Daily Fantasy Sports contests or place a bet on the next NFL game, always make sure you enter the correct username and password.
You closed your FanDuel DFS account
FanDuel’s DFS and sports betting platforms are linked, so if you have an account with any of their platforms, it will be linked to the other one, and vice versa. However, this means that if you close your DFS account, you can’t keep playing online on your sports betting account.
You clicked ‘Yes’ on all Responsible Gambling questions and restricted your own account
Any form of gambling, be it online or in a land-based venue, should be practiced for the sole and specific purpose of having fun. Consequently, all legal online gambling platforms, including FanDuel, have their own respective self-exclusion programs, where you can choose to self-exclude from its services.
If you clicked ‘Yes’ on all responsible gambling questions, you might have self-excluded yourself, and your account has been restricted. Although this might have been an inadvertent mistake, you must contact FanDuel and the licensing body of the state to remove the ban.
FanDuel account suspended after winning
You may notice that FanDuel has temporarily suspended your account after you have won a bet. For example, you could have placed a five-leg parlay bet on the NFL with the Arizona Cardinals, Los Angeles Rams, Indianapolis Colts, the Buffalo Bills and the Cleveland Browns all winning. Naturally, bettors will be eagerly waiting for that cash to hit their account as they celebrate a great win. However, as you go to withdraw, you notice your account was suspended.
The most likely reason for this is inconsistent activity on the account. The operator has systems in place that monitor the activity of all of its customers and if thinks there is anything, it will raise a red flag. This could be something such as a really big win, like the parlay example we have mentioned above, especially if you have lost a lot in the past. It could also be wagering more than you usually would, betting on teams or markets you wouldn’t typically bet on or logging in under different IP addresses.
If you see the suspended account message following a win, FanDuel will be investigating your account and you will be notified once a decision has been reached. If you want an update, you can try and contact customer service. Of course, it is incredibly frustrating if your account get’s suspended at anytime, let alone after a win if you feel you have done nothing wrong. The only solution is to hope the operator restores your account and you can enjoy the fruits of your betting winnings.
How to restore your FanDuel account?
In the event FanDuel determines that your account should be suspended, there are several steps you can take. The first step would be to contact customer service. You can use the Live Chat option available through the FanDuel Coach from 7:00 a.m. – 8:30 p.m. PT or 10:00 a.m. – 11:30 p.m. ET, 7 days a week.
Your other option is to email the operator with your inquiry at support@fanduel.com.
In most cases, the customer support agents will resolve your issue. If there’s a bigger issue, the response might take longer, usually up to 5 business days.
Another common solution is to clear the cookies of your browser and try resetting your password. In the case of self-exclusion or breaches of the local regulations, such as gaining an improper advantage or betting on college football in states where it’s forbidden, you might have to contact the local regulatory body.
Fortunately, most users that have had their accounts suspended have reported that they’ve cleared the issue and restored their accounts. If you cannot resolve the issue, you might need to consider one of the following alternative sports betting apps:
Up To $1,000 Deposit Bonus
- Promo Code: NO CODE REQUIRED
- Android & iPhone Mobile Apps
- In game betting
Up To $1,000 Deposit Bonus
Up To $1,000 In Bonus Bets
- Promo Code: GAMBLEUSA
- Android & iPhone Mobile Apps
- One game parlay feature
First Bet Is On Caesars Up To $1,250
- Promo Code: GUSABFULL
- Caesars rewards
- In game-betting
FAQ
Can I restore my DFS and betting accounts if FanDuel suspends them?
Yes, you can. Even if FanDuel suspends your account, you can reopen it. However, this depends on whether you’ve gone against FanDuel’s terms and the local and federal government regulations.
If your account has been suspended for a valid reason, it might be suspended indefinitely, no matter how many times you try and contact the FanDuel support team.
Can I have multiple FanDuel player’s accounts?
No. You’re not allowed to have multiple FanDuel accounts. The operator only allows players to have one account per person. If you try to create multiple accounts, it will most likely lead to account suspension on all of them. Whatever one you try and login on, you will receive a ‘FanDuel suspended account’ message.