bet365 account restricted – What can you do to restore your account

Written by:
Oliver Dickinson
Fact checked by:
Paul Ricci
January 31, 2024

bet365 account restricted and how to restore

bet365 is one of the largest online gambling sites in the world, with players being able to bet on popular leagues like the NFL, MBA, MLB, etc. Having a bet365 account is undoubtedly the best way to experience world-class sports betting and exciting casino games like slots, tables, and live dealer games. But what happens if you suddenly cannot log into your account or place a wager? If your bet365 account is suspended, is there a way to get it back?

bet365 account restrictions

Having a restricted or suspended account can put a dampener on your otherwise thrilling online gambling experience. In addition to being unable to wager or log in, you also cannot access the hard-earned money you’ve deposited into your account. If you, like many others, want to prevent your bet365 account from being locked, you are in the right place.

In this article, we will discuss why your account can be locked and ways to prevent this from happening.

Why is My bet365 Account Restricted?

Account restrictions and suspensions refer to the limit placed on bet365 casino or sports betting accounts that prevent them from performing what should otherwise have been a possible action. For example, if after creating an account, you are unable to log in or stake restrictions apply even after funding your account with real money, then a limit or restriction has been placed on your account.

bet365 restricts accounts based on different reasons, with one of the most common being violating the bookie’s house rules and terms & conditions. To be precise, your account can be restricted for the following reasons:

  • Wrong Password or Logging in from Different Devices
  • Having Multiple Accounts
  • Using False information to Signup
  • Suspicious Activities
  • Betting from a Restricted State
  • You Have Triggered One or More Responsible Gambling features
  • Winning Consistently

Wrong Password or Logging in from Different Devices

When there are multiple attempts to log into your account with the wrong email or password, your bet365 account is likely to face restrictions. This protects your information and betting activity from being stolen or leaked by hackers. Since the chance of forgetting your login details is relatively low, the temporary restrictions are likely in your favor.

Similarly, in situations where your email and password are stolen, signing in from a different IP address could also trigger the security measure to restrict or suspend access to your account. Players have different IP addresses, which are recognizable by the server, so if a strange device tries to log into your bet365 account, it might set off an alarm as suspicious login. While this could be you, bet365 is not the type of bookmaker that takes any chances.

Having Multiple Accounts

This is one of the common reasons to get your bet365 account restricted. In hopes of maximizing their wins, many players have abused bonuses like the $200 free bets welcome bonus and other promotional offers by opening multiple accounts to claim them.

However, this breach of bet365 term of service could, according to section B subsection 1.7,  get all of your accounts restricted or suspended and possibly permanently banned from the betting site. Instead of risking getting your account restricted, you can also sign up on other legal betting sites and claim their sportsbook bonuses. Note that these online sportsbooks also have a one-account-per-person rule.

If you think you can outsmart bet365 by filling in false information when opening a new account, you only need to read the next point.

Using False information to Signup

To open a betting account at bet365, players must fill in personal details like name, DOB, gender, address, last four digits of SSN, and email. However, to start betting, you’d be required to submit documents like your government ID and bank statement to verify your identity.

Suppose during the verification, any information you provided does not correlate with the documents you submitted. In that case, bet365 reserves the right to place restrictions on your account, and if not resolved quickly, your account will be permanently closed.

Suspicious Activities

Due to the huge cash flow in online casinos and sports betting, criminals have seen it as a hub for money laundering. They do this by posing as professional gamblers and depositing unusual amounts into their account before placing bets to keep up with the appearance. After doing this, they withdraw the entire amount to a bank account.

Knowing how easy these miscreants could ‘clean’ their money through bookies, actions like withdrawing money without betting or when you bet unusual amounts would be termed as suspicious and could get your bet365 account restricted.

Betting from a Restricted State

If your account is in good standing and has not breached any of the bet365 rules we’ve discussed, your account can still be restricted if you are betting outside a legal state. bet365 online sportsbook is only legal in Colorado, Indiana, Iowa, Louisiana, Kentucky, New Jersey, Ohio, and Virginia. The online casino is only available to players in New Jersey.

Although you can view the bookmaker and even register from everywhere, only users from the legal states are allowed to place bets. The account will be flagged and restricted or suspended immediately if a player tries to bet in an illegal state. Using a VPN is also not allowed and can even lead to a permanent closure of your account.

You Have Triggered One or More Responsible Gambling Features

Being a customer-centric bookie, bet365 is always looking out for players’ well-being. It does this by sending a questionnaire to players asking about their personal and financial welfare. If, after reviewing your response, it shows that you might be having issues controlling your gambling, your account will be restricted from wagering. Aside from getting triggered by your answers, if your betting activities seem as though you are addicted, your account might be locked. Limits like stakes restrictions and taking a long break from gambling are suggested to players in this situation.

Being locked out of your account, for this reason, is not entirely bad, as it gives you the chance to seek help and stay in control of your gambling. To find help, click here to see different helpful resources you can opt-in for.

Winning Consistently

Yes, bookies might be open to giving access to betting markets, but the only way they make money is when you lose. As such, when you consistently win, especially through matched betting, your bet365 account might be flagged, and restrictions might be placed on it. Commonly known as gubbed, restrictions like these are common with professional gamblers who win and bet big as they have more online betting experience than your average bettors.

Even with this, regular bettors are not safe from being gubbed, which brings to question whether there is a way to keep winning without getting your account restricted. The good news is, there is a way, and it’s called mug betting.

Mug betting is a betting strategy in which bettors place a bet without using any promotions in hopes of losing to the betting sites to make a profit. Professional bettors use this type of betting to protect their accounts from restrictions. While mug bet is broader than simply wagering on a losing game, here are some mug bet strategies you can use to protect your account regardless of if you are a professional or regular bettor:

  • Avoid arbitrage betting
  • Bet round numbers
  • Bet only on popular markets
  • Don’t always bet on the best odds
  • Avoid taking all free bet offers

The maximum winnings at bet365 is $5 million. While it’s easy for a professional bettor to be at risk of being gubbed if this limit is reached, regular bettors can also get their bet365 account restricted. Hence, the need to always follow the tips we shared above.

What Can I Do When My Account is Restricted?

bet365 account restricted and how to restore

Contact Support. While minor issues like suspicious logins could be corrected by simply changing your password, some account restrictions might require more than that, and this is where the bet365 customer service comes in. Whether you know the reason for your account restrictions, you should reach support through the customer service email. The support email is always open, so you will get a response within 24 hours.

In addition to the email, the live customer service chat is available around the clock and has a quicker response time of just a few minutes. So, if urgent, you can use this method to resolve your account restrictions. You can also call customer support if you prefer speaking to just sending in a query.

Reopen or sign-up at an alternative online sportsbook: Restricted account is a surefire way of getting unwanted attention from the sportsbooks, and the same goes for bet365. If your betting account has been restricted multiple times or you cannot retrieve the one you use in betting, then it’s time to abandon ship. Thankfully, you can reopen a bet365 account using the previous details you used the first time, but first, you need to delete the initial account. To do this, you need to write to customer support, notifying them of your intention. After doing this, your account will be deleted, with all your info removed from the database.

Alternatively, you can signup with other legal online sportsbooks that offer world-class betting markets. If this seems like a better choice, you should check out any of the following bookies.

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How long does it take to unlock my restricted account?

This depends on what caused the restrictions in the first place. Minor issues like incorrect login details can be sorted by changing your password. However, if the restrictions are triggered by a responsible gambling question, suspicious activities, or multiple accounts, you might need to contact customer support to know the way forward.

Is bet365 legal in the US?

Yes, users who are 21 and above that reside in New Jersey and Colorado can signup for a bet365 account. There is a new player bet365 Sportsbook bonus code of $200 free bets when you use our link and bet a minimum of $1.

Oliver is our expert for finding premier sportsbook bonuses. With years of hands-on experience, he navigates the dynamic world of global sports betting, ensuring you access to the best sports betting promotions. His insights will elevate your betting by making use of the sports betting bonuses avaiable to get the most value out of them on your wagers.

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