Betway Account Suspended or Restricted: How to Restore Your Locked Account

Fact checked by:
Oliver Dickinson
January 31, 2024

Betway Account Locked

Betway is one of the world’s most highly regarded gambling operators, with a presence in over 100 countries. It offers US players in New Jersey and Pennsylvania the creme-de-la-creme of casino games alongside sports betting in these states, plus Arizona, Colorado, Iowa, Indiana, Louisiana, Ohio, and Virginia. Have a Betway suspended account? We may be able to help.

Online sports betting enthusiasts have got countless things to love about this platform. It has one of the best apps offered in the US sportsbook scene, with a 4.7 out of 5 rating on the Apple Store after almost 30,000 reviews. The operator also has comprehensive live in-play betting options, annually covering over 100,000 events.

Betway’s high-quality platform makes it all the more heartbreaking if your account is locked. There are several reasons why this can happen, including geolocation issues, identification complications, and a lack of betting activity. Don’t panic if this happens, as we may be able to help fix account suspension.

Stay with us for an investigation into why your profile may have been locked and the steps you can take to fix this. While it isn’t impossible, most people find they cannot restore their betting account. Betway is just one of several high-quality US sports betting and casino options, so you needn’t panic. Check below for the best alternatives:

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Possible Reasons for Suspended Betway Account

Losing your betting account is every gambler’s worst nightmare, and sometimes it can happen through no fault of your own. If you find yourself unable to log in to your Betway account or you’re hit with an “Account Suspended” message, chances are your profile has been locked.

This means you will be unable to access winnings, place bets, or deposit funds with immediate effect. We don’t have to tell you how annoying this can be, especially in the run-up to celebrated betting events like the Super Bowl or FIFA World Cup.

Betting sites have strict security protocols to combat money laundering, fake personal identification, cheating, and problem gambling. A suspended Betway account usually arises from these issues.

Betway Bet Responsible Way

As the operator says in its terms and conditions:

8.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account, withdraw your offers for Bets, void any Bets outstanding tied to your Account, and/or cancel (subject to any applicable required regulatory approval) any unmatched Bets or cancel and void any outstanding or matched Bets placed by you at our absolute discretion and without cause.”

Avoiding this is straightforward, but only if you know the rules and guidelines. We’ll run you through some of the common reasons for Betway account restrictions below:

More Than One Account

Bettors and casino players with more than one account will be punished for breaking the rules. You are unable to create multiple accounts as this goes against the operator’s terms and conditions.

It is strictly one profile for one person, so don’t get caught out. Occasionally, two separate accounts from the same household can be flagged due to the identical IP address, so bear this in mind.

Betway Stay In Control

Some bettors can try to take advantage of the Betway promo code of a $1,000 deposit match bonus several times with different accounts. This is a prohibited practice, as you can read in the terms and conditions:

Where multiple entries/Accounts have been used, Betway reserves the right to cancel these Accounts and withhold payment of the Bonus or any other Promotion benefits.”

There are several generous sportsbook and casino bonuses to enjoy across various US gambling sites, so why risk getting your account suspended? Check out the top promo code bonuses at other platforms instead.

Dodgy Account or Betting Activity

Betway constantly observes betting activity to protect its customers and spot potential cheaters. Its automated system will flag any suspicious activity and refer it to the investigative team.

Be aware that repeated login failures usually result in a temporarily suspended account even if you haven’t done anything wrong. In these cases, bettors can usually reset their details and continue betting with no further problems.

This is the least serious type of dodgy account activity. Suspicious wagering can have more significant consequences. According to Betway, suspicious betting refers to a situation “where we have reasonable grounds to believe that a Bet or a number of Bets have been placed in suspicious circumstances.” These can include:

  • Strange and highly unusual betting patterns placed in a short space of time
  • A high number of wagers placed inconsistent with the odds of winning
  • Wagers made on events where the bettor in question had an unfair advantage (usually by knowing information unavailable to the general public)
  • A series of bets that appear to be made robotically
  • Bets made from concealed locations using a VPN

If you are accused of these things, an investigation will be opened. In most cases, you won’t be able to retrieve your account and should look for other leading operators like PointsBet or BetMGM.

Erroneous Account Details

A suspended account often happens when bettors make an honest mistake inputting their personal details. Generally speaking, this won’t lead to a permanent exclusion. Getting in contact with Betway customer service with the updated information is usually enough to fix this.

All US gambling sites require your full name, address, date of birth, ID, and Social Security Number. This combats underage gambling and confirms your presence in a legal state. Falsifying this information is illegal, and your account will be terminated if you’re found out.

One thing we must reiterate here is Betway’s legal requirement to stop underage gambling. Bettors under 21 can be tempted to create an account using fake details, but this is an extremely stupid thing to do and should be avoided at all costs.

Section 4.2 of the terms and conditions expands on this:


Don’t get caught out. If you or a significant other is under 21 and wants to gamble, just wait. It’s not worth breaking the law, as you could be barred from all gambling sites for life.

Betting From an Illegal State

The Betway sportsbook and casino legal states are Arizona, Colorado, Iowa, Indiana, Louisiana, New Jersey, Ohio, Pennsylvania, and Virginia. Only gamblers inside these state boundaries can place stakes with the operator.

The Betway app uses advanced geolocation software to check this at all times. Your account will be restricted if you’re discovered playing from illegal states. Some players resort to VPNs, although these are easily spotted by operator software. If you don’t live in a state where Betway is legal, the best option is signing up for betting apps like DraftKings or FanDuel, which are available in over a dozen US states.

Self-Exclusion For Safe Gambling

Gambling can be all the fun in the world, but you must always take care to avoid addiction. Self-exclusion is one of the most important services offered by betting sites like Betway to help steer clear of this.

Betway Responsible Gaming

As section 20.3 of the terms and conditions states:

“20.3 Self-Exclusion. You have the right at any time to exclude yourself from playing games on the Services. Should you choose to exclude yourself, you will be opted out of all Bonuses in accordance with the applicable Bonus Promotion Terms. Any cashable balance in your Account in the amount of one (1) dollar or more will be returned to you.”

This is a common reason for a Betway suspended account and it can often be for your own good. Contact customer services to unlock your profile, it should generally only take a few minutes.

Unused Accounts

Taken a long break from playing casino games or betting on sports? It isn’t unusual for accounts to be locked due to this. All operators have slightly different rules regarding this. In Betway’s case, “accounts shall be deemed “Dormant” in the event that the account holder does not log in within a twelve (12)-month period”.

You should be able to easily unlock your account if necessary by contacting customer services. Be aware that all unclaimed balances in dormant accounts will disappear after two years without a login.

Your Verification Documents have Expired

Keep a careful eye on the status of your verification documents like your passport and Social Security Number. Betway can temporarily suspend your account if these expire in keeping with their legal obligations.

Reclaiming your account should be relatively simple once you have updated your personal documentation. Betway’s attitude to customer service is generally faultless, so get in contact for help.

Restoring a Locked or Suspended Betway Account

Contact customer services using the Betway live chat or email support to restore your account. If you have done nothing wrong, this should usually fix things. The operator has a top-tier approach to customer support, so you should get an answer within minutes or hours.

You may need to send updated documents, but you’ll be able to place bets or play casino games immediately in most cases. If the issue stems from repeated login attempts, you’ll be able to fix the problem by resetting your password.

Things can get trickier if the betting platform has a genuine reason to suspend or terminate your account. You will need to submit evidence for an investigation and wait for the team to verify you have done nothing wrong or the situation has been fixed.

Your account will be terminated if you’re found guilty of suspicious betting activity or actively breaking the terms and conditions. In these cases, you’ll need to look for a Betway alternative. Fortunately, there are plenty to choose from!

Will Betway Let You Register a New Account?

Betway will not let you register a new account if your original one was terminated. Your records will be kept on file, and you’ll be blocked from any further interaction with the operator.

But don’t panic. Provided you haven’t broken any major laws, you won’t be blacklisted from alternative US sportsbooks and online casinos.

Betway Won’t Restore My Suspended Account. What Next?

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If your Betway account is locked indefinitely and you have no luck restoring it via our suggestions, it’s time to look elsewhere. There are several high-profile sportsbooks and casinos to enjoy legally. Here are our favorites:

  • PointsBet Sportsbook: This operator’s unique PointsBetting wagering mechanic sets it apart from the rest. The high-stakes betting format rewards accurate bets with higher payouts but punishes wrong predictions with more significant losses. Originally from Australia, the brand has scored partnerships with the NBA and NBC Sports. New customers can currently enjoy two risk-free bets up to $2,000. Another key USP is the lack of wagering requirements on free bets.
  • bet365 Sportsbook: Arguably the most recognizable global sports betting company, bet365 has an impeccably designed app with a 4.8 out of 5 rating on the App Store. The operator is also known for a wide variety of live-streamed sports, especially Premier League soccer games. New customers can claim a Bet $1 & Get $200 in Free Bets welcome offer.
  • DraftKings Sportsbook: Originating as a daily fantasy sports platform, DraftKings Sportsbook is among the most widely accessible US betting sites. It’s available in New Jersey, Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Virginia, West Virginia, and Wyoming. This is a great alternative if your Betway account is locked due to geolocation issues. DraftKings Sportsbook is currently offering a $1,000 deposit bonus for first-time bettors.

Betway Account Suspended FAQs

My Betway deposit has been restricted. Why?

Your Betway deposit can be restricted for several reasons. Problems stemming from your personal details or payment method are the most common.

What are the next steps if I am not allowed my Betway account back?

There are countless betting alternatives if you cannot re-activate your Betway account. Some of the most popular include PointsBet Sportsbook and DraftKings Sportsbook.

Why did Betway suspend geolocation?

If Betway’s geolocation software catches you placing bets outside legal state boundaries, your account will be suspended.

What is the minimum age for gambling on Betway?

The minimum Betway gambling age is 21.

Will I lose my money due to a suspended account?

You won’t lose your money in most cases due to a suspended account, although you may have to wait for an investigation to be completed before you can withdraw. In serious scenarios, Betway reserves the right to forfeit any balance.

Sports betting & sweepstakes casino enthusiast with over 5 years of experience in the online gambling sphere. Mainly writes reviews and operator comparisons.

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