Picture this: it’s the eve of the Super Bowl, and you’ve finally decided on a few prop wagers and an overall moneyline bet on the winner. You go through the Caesars Sportsbook login process only to find a suspended account. It’s every bettor’s worst fear, but don’t let it become a crisis. Our expert team is on hand to help out. We’ll show you how to hopefully restore your locked account throughout this article and outline some of the reasons you may have been targeted.
Caesars is one of the world’s most iconic gambling brands, primarily known for its gargantuan Las Vegas brick-and-mortar casino and resort complex. It has also become a leading US sportsbook operator over the past five years, offering players in 15 states a high-quality sports betting app and casino platform in collaboration with William Hill.
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The platform has several attractive features, including same-game parlay options and the Caesars Rewards scheme, which gives members points after each bet. These can subsequently be used for casino resort stays or free play. New customers at Caesars Sportsbooks are treated to a risk-free bet of up to $1,250, a significant incentive to play at the platform.
Having your account locked is extremely frustrating with all these enticing features available. Several factors may be behind this, and they’re not always your fault. For example, a small number of Caesars customers have had complications arising from old William Hill account information migration.
Other common reasons include self-exclusion, several consecutive login attempts, and geolocation trouble. Stay with us for a comprehensive overview of the most prevalent restricted profile causes.
We’ll also investigate possible ways you can unlock your account. While this is possible in some cases, be aware that you may not be able to bet with Caesars again. Fortunately, US bettors have numerous high-quality alternatives. Check out the best ones below:
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Why Is My Caesars Account Suspended?
Few things are as frustrating as finding your Caesars profile has been restricted. The operator may sometimes send you an email notifying you of any pending investigations or account suspensions. Alternatively, you’ll see an “Account Locked” message on the mobile app or browser website.
All potential betting, depositing, and withdrawing won’t be possible for the duration of the suspension period. Hopefully, you’ll be able to reactivate your account, although in severe cases, bettors can be indefinitely blacklisted. This can result in your balance being frozen and in some cases forfeited. Additionally, any Caesars Rewards points will be nullified.
The operator outlines its rules in the terms and conditions section of the website. It’s always a good idea to read these over once in a while so you don’t unknowingly break the guidelines and end up with an account closure.
The “Forfeiture & Account Closure” section elaborates:
“WE RESERVE THE RIGHT [TO] WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS”
Generally speaking, you’ll be able to get your profile back. In some cases, you’ll have to look for alternatives. Luckily, sites like DraftKings Sportsbook and PointsBet Sportsbook are more than satisfactory replacements. Keep reading for some of the most prevalent reasons behind a Caesars account restriction.
Use of Bots or Other Illegal Gambling Technology
Caesars Sportsbook uses high-grade tracking technology to prevent the use of bots or other illegal gambling methods. The platform will reach out via email if it identifies you as a culprit. An investigation will follow, where you can prove your innocence through evidence.
Customers guilty of using these methods can have their accounts suspended and their account balances confiscated, so it really isn’t advisable. Caesars also aim to protect their loyal members from scammers that can ruin the entertainment for legit bettors. Detecting pre-existing and new bots on the platform prevents potentially higher odds in the future due to fraudulent winners.
This is a very serious matter for the iconic gambling brand, stating in the terms and conditions that:
“In the most extreme cases we are prepared to suspend their Account and confiscate the funds in that Account without prior notice.”
Using illegal technology to win bets or manipulate deposits is strictly illegal. Repeated offenders are likely to be blacklisted from all US sportsbooks and casinos.
Dodgy Account Usage
Suspicious account activity often leads to temporary suspensions. Occasionally, this can happen through no fault of your own. Signing in at a different IP address can lead to mistaken profile restrictions until Caesars establishes the true situation. In most cases, innocent bettors will be back in action within a few hours.
The operator also monitors characteristics like betting frequency and stake size to root out any scams or suspicious betting styles. Offenders may have their accounts permanently terminated and might also be flagged to other betting platforms. You don’t need to bet illegally to enjoy real money gambling, so why take the risk?
Possessing Several Accounts
As with all major platforms, Caesars Sportsbook profiles are strictly one-per-person. The system won’t allow you to sign up again with the same personal details, but there are ways around this.
A common motive is taking advantage of the sportsbook promo code several times, although you’re better off signing up at alternative sites like PointsBet or DraftKings and taking advantage of theirs.
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Being detected as a multiple account owner will land you in hot water. All guilty accounts will be suspended pending an investigation and often terminated altogether:
“We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud Us, We reserve the right to cancel any transaction related to said fraud attempt.”
While most cases will end in punishment, the recent account migration between William Hill and Caesars has been known to cause issues. Mistakes could lead members to be listed as having more than one account, wrongfully flagging illegitimate profiles. Contact customer services if you think this has happened to you. The problem should be resolved within 24 hours.
Wrong Account Details or Expired Documents
We all make mistakes sometimes. Accidentally filling in the wrong personal details during the registration process can lead to temporary freezes while you update any mistakes. Caesars reserves “the right to request satisfactory proof of identity and satisfactory proof of address”, so make sure you have these to hand to speed along the process.
In other cases, members must update expired personal documents. The customer support team makes this a straightforward process, and your account should be restored within 24 hours.
Wrong account details can also be used on purpose by underage gambling fans. Caesars has a staunch commitment to preventing this activity, so the consequences are much more severe for guilty bettors under 21+. Daily fantasy league is an excellent alternative if you have a few years left to wait.
Forgotten Username or Password
Forgetting your username or password is frustrating, but there’s no point in locking your account through repeated attempts. Caesars has a useful password reset button on the login screen that can sort the issue in a few minutes.
The platform will lock you out of your account for up to 24 hours after several failed login attempts. You’ll be able to unlock your profile instantly with 2-Factor Authentication activated. If you don’t have it on, use the reset password link or use the live chat to restore your account.
Fraudulent Payment Activity or Requesting Illegitimate Chargebacks
Customers using most major payment providers can request chargebacks on purchases they deem unlawful or fraudulent. While this is a great way to compensate legitimate victims, some scammers use chargebacks to cheat sportsbooks out of a deposit. This is strictly illegal, and Caesar’s attitude is very serious regarding culprits.
They pledge to “recover bad debts using whichever method may lawfully be available to Us”, so using this technique won’t only result in a closed account, but it will also cost your balance. In extreme cases, you may have to go to court to prove your innocence.
Winning More than Losing
Caesars will never punish you for winning bets if it believes you’re playing fairly. Consistently winning more than losing can look suspicious after a while. Irrational wager patterns always resulting in winning bets are a solid indication of guilty bettors. The platform won’t hesitate to suspend your account if it identifies this type of behavior.
But don’t worry if you’re genuinely winning more bets than losing over time. Caesars will never terminate your account if you’re innocent, as it runs comprehensive checks during an investigative procedure.
Bear in mind, the site has a “a memorandum of understanding with Sports Governing Bodies where we will share information with them where there is suspicious betting”. If you are found guilty, it could lead to a permanent gambling ban from your state’s regulatory body.
Using a VPN to Access From an Excluded State
Caesars Sportsbook is only legally available for bettors in:
- Arizona
- Colorado
- Indiana
- Illinois
- Iowa
- Kansas
- Louisiana
- Michigan
- New Jersey
- New York
- Virginia
- West Virginia
- Pennsylvania
- Tennessee
Using the platform to bet from other locations is prohibited and strictly illegal. As the operator says in its terms and conditions:
“It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino.”
The Caesars Sportsbook app and website have advanced geolocation software. This will automatically block players in illegal states, although they can use VPNs to skirt around this. Doing so is silly, as the operator will quickly detect foul play. If it does so, your account could be suspended for life.
Self-Exclusion For Safety Purposes or Dormant Account
Taken a long break from betting with Caesars? If so, don’t be surprised if your account is considered dormant. Members who haven’t logged in for over a year are seen as dormant, which could lead to a temporarily restricted account. Account balances are also subject to forfeiture, so this is definitely something to look out for.
Another reason behind locked accounts is bettor self-exclusion. As part of its responsible gambling policy, Caesars works with state regulators to keep prohibited people safe from gambling temptations. If you feel you have been wrongly labeled, you will have to contact customer services and, most likely, your individual state regulator.
How to Restore Your Locked or Suspended Caesars Account
Restoring your Caesars account can be as easy as contacting customer services or resetting your password. In simple cases, you should have a restored betting profile within 24 hours, enabling you to place stakes on the hottest US and worldwide sporting events.
However, this isn’t a certainty. The operator can terminate your account indefinitely. In these cases, you must consider alternatives betting apps.
Will Caesars Let You Register a New Account?
No. You won’t be able to complete another registration if your account has been banned by Caesars before. Your name will be on their blacklist, so there’s no point even trying.
Other Options if Caesars Doesn’t Restore Your Suspended Account
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Caesars Account Restricted or Suspended FAQs
How old must I be to gamble at Caesars Sportsbook?
You must be over 21 to bet at Caesars. This is the standard legal gambling age across the US.
Will I lose my money due to a suspended Caesars account?
You will lose your balance due to a suspended account in some cases. This is usually if Caesars find you guilty of owing money.
How long does Caesars suspension last?
A Caesars account suspension can last anywhere from a few hours to indefinitely. It all depends on how quickly you rectify the issue.
Will I lose my Caesars rewards for locked account?
Yes. You will lose all Caesars Rewards points if your account is permanently locked.