FanDuel Casino has plenty to offer in its casino product judging from the massive selection of games, features like high-value offers and an app, and top-notch services like effective customer service and a convenient, fast, safe and secure banking section. But even in its highlights, the casino players come across several technical issues that are a turnoff.
Imagine dedicating a little of your time off a busy schedule to relax your mind while spinning the reels or playing tables on your FanDuel Casino app. And after launching the app, you find out the casino is not working properly. You can already feel the frustration building. You are left wondering if this is only happening to you or is a problem from the operator’s backend.
Well, there might be several reasons your casino app is not working. Our troubleshooting guide cites the possible reasons and provides a viable solution for each to help you get back cracking on the slots, tables, or other games at FanDuel.
While we hope our troubleshooting steps provide remedies for you to continue gambling, sometimes the casino will not work even after trying all the fixes mentioned. It calls for you to find other alternative online casino sites like DraftKings Casino, Borgata Casino, and BetMGM Casino, with offers such as a no-deposit bonus for new account holders.
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FanDuel Online Casino and App Problems & Fixes
Here is a summary of the problems you could encounter on the FanDuel online casino app and possible fixes to get it working properly:
| Location Issues | Ensure you gamble from the states where FanDuel Casino is legal (MI, NJ, PA, and WV) |
|---|---|
| Account Issues | Your account may be rendered inactive/dormant, suspended, permanently blocked, or having used VPN to access the casino. Contact the support team for assistance |
| Unstable internet connection | You may have an internet connection problem or a WiFi connectivity issue causing you not to play. Switch off your mobile data connection or WiFi and back on, and try again |
| Outdated app version | Check that your app is the updated version for effective functionality |
| Games not loading | A system glitch may be the issue. Resolve by logging out and back in |
| FanDuel casino down | Try the web-based version. If the problem persists, check for any update from FanDuel on Facebook or Twitter. A little look at Reddit for updates from other players may also help |
| Cannot wager on FanDuel Casino | Check if you have sufficient funds to wager on the game |
| Bonus not working | Check if you met the eligibility requirements and used a valid bonus code |
| Deposit not working | Ensure to use the supported FanDuel payment options and meet the required limits |
| Seamless login error | Reset your password/login details and try again. If the issue persists, uninstall and re-install the app |
| App running slow/lagging | Close the running apps in the background to increase processing speeds |
Despite having most issues resolved via the solutions provided in our summary guide, some issues will keep recurring while others will not be resolved, prompting you to take another action. If you constantly read error messages on every request, have frequent app downtimes, and have continuous location issues whenever you travel, try better alternative sites like DraftKings and BetMGM. If you are having issues with FanDuel Sportsbook, you can view our dedicated guide instead.
#1 FanDuel Casino Location Issues
The first rule for online gambling in the US is to ensure you are playing from a legal state. First, you must physically be in the state to gamble for real money. This explains why one of the most common issues too many users face when gambling at FanDuel is related to location issues. In this case, the app cannot accurately find your location causing it not to work. Currently, FanDuel Casino is legal in four (4) states. They are New Jersey, Michigan, Pennsylvania, and West Virginia. Only players physically located in the said states can gamble for real money. But, each state enjoys its independence; thus, having a casino account in Michigan does not equate to its validity in another state.
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But a player accessing the FanDuel sportsbook app can access the betting services in more states, including AZ, CO, CT, IL, IA, KS, LA, MI, NH, NJ, NY, PA, TN, VA, WV, and WY.
Legal States & Geolocation Troubleshooting
Since FanDuel is not rigged against you, if your casino app is not working, one thing you should check is your location. The casino uses geolocation, a legal requirement, to know your exact location before allowing access to the platform to play for real money. You are advised against bypassing or spoofing your location since you will risk suspension.
So, are you physically present in a licensed and regulated state? If not, then you cannot proceed to play. But you might get a ‘Restricted Location’ alert even while in a legal state. You get around it in a few ways, including:
- Restarting your mobile device.
- Refreshing your location settings.
- Clearing your app/device cache & cookies.
- Switch off and back on your mobile network or WiFi connection.
- Accessing your account from another device.
If the ‘Restricted Location’ app notification alert sounds persist after trying the above options, consider jumping ship!
#2 FanDuel Casino Account Problems
An account-related issue is another cause for the app not working properly. The possible causes are as follows:
Inactive or Dormant Accounts
You may be running an inactive/dormant account without your knowledge. FanDuel classifies an inactive/dormant account as an account that has not had any activity for 12 months. Any activity includes logging in, depositing, gambling, or withdrawing funds. You must contact the support team to re-verify and reconnect when an account is rendered inactive.
And if you had funds in your account before being rendered inactive, the terms of service at FanDuel Casino state that the balance will be forfeited. Unfortunately, even after having your account reconnected, you cannot claim these funds.
Account Suspended or Locked
The other account issue that may have your app not working fine is holding a suspended account or an account locked permanently. Once you go against the terms and conditions provided at the casino, you risk an action that might include account suspension or locking. You will have a notification on the login window if your FanDuel account is suspended/locked, and you can follow up with the support team to understand the reasons. Some reasons you may have your account suspended/locked include the following:
- Underage gaming.
- Having duplicate/multiple accounts.
- Engaging in illegal/fraudulent activities.
- Breaching the terms and conditions.
- Acting unfairly or gaining an unfair advantage over other players or FanDuel Casino.
- Not gaming responsibly, becoming bankrupt, or having trouble accessing credit.
FanDuel Casino VPN
Lastly, you may have account-related issues for spoofing your location via a VPN. Using a VPN to gain access to FanDuel is illegal and leads to your account being suspended or locked. The law requires that real-money gambling in an online casino is exclusive to players physically in the legal state, not those who falsify information or use VPN to trick their way.
#3 FanDuel Casino Connection Issues
How strong is your mobile data connection? You might surprisingly find that your app is not working because you are connected to a slow signal. A weak connection will either slow your app processing speeds or ultimately have the app not working, resulting in error notifications or a black screen.
Check your Browser Settings & Signal
To counter this, you must ensure you are connected to a strong network. The bars you have on your device will signify the network strength. If the bars are low, you can switch off your mobile network or WiFi and switch them back on. You can also restart your phone or reboot your router if the problem persists.
On the other hand, checking your browser settings can help speed up the device by clearing the cache & cookies.
#4 FanDuel Casino App Not Working
The gambling operators keep evolving and ensure to improve the gaming experience for players. One aspect they look to improve regularly is the app by acting on the player reviews and improving the experience by doing away with bugs and adding more features, games, and services. Your app may stop working since it is outdated, and in most cases, you may have to download the latest Android version and iOS update. Ensure you have enough storage space when downloading the updated version since it requires more mobile storage space than required while installing older versions.
Check for Updates or Re-install
While most operators automatically update their apps, you should constantly check the App Store, Google Play Store, or the main website for any app download updates. If a new version is available, uninstall the present one and re-install the updated one. But, a new app does not signify better functionality. It might be some little tweaks to update the game catalog, features, or security policies. Keep in mind your iOS and Android mobile versions to ensure the updated casino app is compatible.
#5 FanDuel Casino Down
While sometimes the problem might be on your end, there are times the problem is on the operator’s end causing FanDuel Casino not to work. Despite being one of the most reliable online operators, there are reports of an off day where you might experience outages. And it gets annoying since there is no way to work around it except to be a little patient and wait till FanDuel’s technical team sorts out the outage. But how do you conclude the casino is down and not an issue with your casino app or device?
Does FanDuel Casino have problems today?
If your app is not loading or your screen turns black or blank, and you have completed every action on our checklist with no success, it is time you tried the web-based version. The problem will likely point to the operator if the web-based version fails. You can check for updates from their official Twitter (@FanDuel_Support) and Facebook pages.
Sometimes, you can jump into gaming forums on Reddit, where other gamblers may post updates or comment on whether FanDuel Casino is down. However, the causes they might raise for the outage should be taken with a pinch of salt as long as FanDuel official pages have not communicated the cause officially.
When will FanDuel Casino be working again?
Operators regularly update their servers and sometimes carry out maintenance schedules that may prompt the services to be down. In most cases, prior notice will be given with the duration they are likely to take. However, some outages are random, and considering the massive traffic, FanDuel does everything possible to get the services back up within the shortest time possible. But you can consider alternative platforms like DraftKings, BetMGM, BetRivers, Caesars, and Borgata if you have the urge to play and the casino is not working properly.
#6 FanDuel Casino Games not Loading
A common issue many have experienced is the loading issue on games at the casino, leaving you with a blank screen or audio problems. It is annoying that you can successfully log into your account, deposit funds, and select your preferred game, but it can’t load. You still experience a video loading problem with features like clear audio lacking even after turning your phone volume to the max. You think of trying another game selection, but you receive the same results.
Compatibility or Just a Glitch?
One primary reason behind games having a temporary loading issue is a technological glitch that may happen on any website. While it frustrates you, you can resolve the issue by logging out of your account and back in to try again. If the load issue or black screen persists, you can clear the app/device cache & cookies and hard reboot your device to see if it works. If it does not, you can simply jump ship and enjoy the games at other online casinos.
Unfortunately, some rare cases have seen FanDuel online slots games being incompatible with a device, mainly from the system version one is using. However, this can only be sorted by properly updating your iOS or Android operating system or trying the game on another device.
#7 Inability to Wager on FanDuel Games
You may successfully log into your account, select a game, and load the game, but you cannot successfully place a real money bet on either game. The reason might be that you are in an illegal state that does not allow real-money gambling, have a suspended account, or have insufficient funds.
Ensure you have enough Funds
Check the account balance and deposit the required amount to place a bet if you are low on funds. However, you might have funds but still be unable to wager on the games. In this case, check the state laws on deposits. Some states would not load the funds in your account if you deposited in a different state. Contact the support team if you experience such an issue.
#8 FanDuel Casino Bonus Not Working
The inability to claim a bonus is another issue you might encounter at the casino. There are a few situations your bonus may not work, and most are tied to the requirements to qualify as follows:
Requirements to Qualify
- Bonus codes: You may put an expired or invalid bonus code that will not work. If you use a valid bonus code and the bonus does not activate, you can try to clear the app/browser cache & cookies and try again. However, the FanDuel casino bonus offers do not require any bonus code, meaning you can still claim a bonus with no code. The same applies to the FanDuel Sportsbook bonus.
- Eligible state: You might be located in another state that is not legalized for real-money gambling. Despite being a resident of a legal state, you cannot claim a bonus if you are physically located in an illegal state.
- Limits: Your bonus may not work if you do not meet the minimum limits placed to activate the bonus. For example, the FanDuel Casino welcome bonus is a refund of up to $1,000 in site credit if your first bet of at least $10 loses. It would mean that if your bet was $5, you do not qualify for the bonus.
- Eligible games: Some bonuses may be tied to specific slots or other games, meaning the bonus will not work if used on a different game.
- Validity period: Every bonus is valid over a set time and will become void if used past the valid period.
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#9 FanDuel Casino Deposit Not Working
If you have trouble depositing, several reasons might cause the issue:
- Card information: Your card information (name, card number, security code, expiration date, and zip code) might not match the information provided while setting up your account. Ensure that all information is accurate and the same on the card and FanDuel account.
- Restrictions: Some banks restrict you from depositing at FanDuel. They include Bank of America. Your bank may also restrict online transactions requiring you to contact your bank.
- Contact support: If the issue is not among the above, you can contact the support team for assistance.
Supported Banking Methods & Rules
Your deposit may not work if you use a banking method not supported at the casino. Some supported options are Visa/MasterCard, Venmo, Trustly, PayPal, ACH, Apple Pay, Wire Transfers, and PayNearMe. FanDuel does not accept American Express via the direct processor but accepts the card via PayPal.
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FAQ
What is the FanDuel Casino server error?
If the casino app keeps giving error messages when processing requests, the problem might be down to the server. It is a common problem at FanDuel that requires you to log out and sign in after a few seconds or minutes to see if the issue has been resolved. Since that may not sit right with some users who prefer gambling at specific times and get impatient quickly, they may access alternative options from casinos like SugarHouse, BetMGM, and BetRivers.
How to resolve FanDuel Casino seamless login error?
A FanDuel seamless login error is another common issue you might experience as you play on your casino app. The error does not emanate from providing wrong login credentials but prevents you from logging into your account even after providing accurate login details. You cannot select a game, load it up, and play. It is a technical issue that has not yet been resolved despite the operator’s awareness. The problem is that the server cannot identify you, and the only option you can try to resolve is resetting your logins and trying to access the account once more. You can also try to log in using a different device, update the app if you have enough storage space, or uninstall and re-install the app. While this has worked severally, a continued seamless login error message is a valid reason to jump ship and enjoy better services from reliable casino apps.
What does the FanDuel Casino service unavailable message mean?
A service unavailable message on FanDuel Casino app means that some problems are hindering your request processing. For example, the casino app might have trouble locating your accurate location. You may also be experiencing a seamless login error, a slow connection, or a complete outage.
If the system is experiencing an outage, there is nothing much you can do except wait for the services to resume. However, you can switch off and back on your WiFi or mobile data connection if the service is unavailable due to a slow internet speed or connection. On the other hand, if the app is having trouble finding your location, ensure to refresh your location or restart your device. Finally, a seamless login error can be sorted by resetting the logins and updating or re-installing the app.
Why is FanDuel Casino not working on my iPhone?
One of the main issues for this might be your location settings. The app might find it hard to have your exact location explaining why it is not working. Ensure to enable the ‘Precise Location’ setting under the Location services for the FanDuel app. Again, disconnect any VPN connection on your iPhone to ensure your casino app works.
Can Reddit or Twitter help when FanDuel Casino is not working?
FanDuel social media pages like Twitter will regularly update on any developments, maintenance notices, and more. You can head to the pages whenever you suspect a system outage. Forum pages like Reddit also provide information on whether the services are down from other gamblers. However, this guide provides the right processes to follow when troubleshooting issues at FanDuel. Follow each process, and if some casino app problems are recurrent, you can consider the alternative options in our guide.